Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at [email protected]

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at [email protected]

How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
Why are some products repetitive?
there is a reason for that, some of our products are stored in more than one warehouse so, sometimes we might have to repeat them for easier navigation.

We Promise and Guarantee
1 – We Promise and Guarantee not to sell used goods in any new place.
2 – We Promise and Guarantee If the product is not original, we will mention it in the title or description of the product or both.
3 – We Promise and Guarantee thatThe photos are exactly the same as the product. ( If changes may occur in products we will mention them)
4 – We Promise and Guarantee If a product needs an explanation that may play a role in the buyer’s decision, be sure to include it in the description.
5 – We Promise and Guarantee that Send exactly the goods ordered by the buyer.
6 – We Promise and Guarantee we Do not intentionally send damaged or problematic goods in any way.
7 – We Promise and Guarantee If the amount of damage above a normal level of a product is found, we should remove it from the sales list.
8 – We Promise and Guarantee In case of non-existence or cancellation of the order according to the regulations, we will not enter the buyer into the time-consuming return process.
9 – We Promise and Guarantee In case of non-availability of goods and all cancellations before sending, the full amount of the order will be returned to the customer in less than 2 Working Days.
10 – We Promise and Guarantee In all cases, to monitor the physical health of the ordered product.